Meijer/Fresh Thyme Protocols for Service
Upon Request to office – Assigned technician need to call the store immediately to verify the presence of a bird. Asking where, when, and how many bird(s) seen. Service should be scheduled within 24-72hrs of confirmation of bird(s) present. Please tell store to call you/office if store resolves the issue/bird leaves immediately. If service is scheduled past 24hrs, please call again prior to visit to confirm bird(s) still present. Documentation of the call, who we spoke to, if bird(s) present/where is need for each call. If dispatched and we are told the bird(s) are gone we can charge the full fee if account is documented properly.
Approved shooting times -Sales Floor - Shooting can take place anytime the store is closed, if open 24hrs, shooting can be done 430am-630am. Outside of these times you need approval from Store Director/Manager based on customer presence in the store. Meijer wants the issues resolved as quickly as possible, so if the bird is present at 730AM, ask for approval to shoot if the store is not busy. Clearly document who approved shooting outside of the approved times in case a PR issue arises.
Approved shooting time – Back Room – Shoot can take place at any time in the back room. Technician should make sure area is clear prior to shooting. They can ask for assistance clearing the area from the Store Director/Manager.
Upon arrival use the black phone and call *611 ask for Manager/Director and let them know you are there. These phones are typically located on a wall near the entrances
After service call again and meet with Manager/Director- get their signature on the work order.
Work order needs detailed report and must include - # of bird seen, # removed, how you think they got in, if you saw any open doors or they admit to leaving doors open, if exclusion is needed, if follow up service is needed or bird exclusion quoted
If next visit is shooting - schedule next visit/ make Work Order
If exclusion is needed -send a note call to assigned Commercial Bird Sales person
What to do when bird was not seen? Fill out the detailed work order with all of the necessary information. Call the store within 1-2 business days to check if the bird has been seen again and document in a note (who you spoke with and what they said). If seen again- schedule another visit. If not seen again- document in note and consider closed.
Bird is present, unable to remove – When the bird is present and we are unable to shoot the bird, we should set mist nets or sparrow traps prior to leaving. Follow up visits should be completed at the hourly rate, locations with excessive drive time the full store rate can apply. Proper documentation and description of what we are doing to solve the issue, circumstances out of our control or bird nature, and who we are checking in with and updating/making the plan with is key to ensure Meijer will pay for the additional fees we charge above the hourly rate.
We take the shot and miss– Unfortunately, we all miss at some point, our guarantee to Meijer is if we miss we DO NOT charge additional rates for the removal.
NRPC for excessive drive time – NRPC for excessive drive time can be awarded for the services that fall below $20/hr (service and drive time). NRPC will be awarded to get the hourly rate up to $20/hr for service and drive time, NRPC is not awarded for missed shot opportunities.
Emergency Wildlife Removal or Trapping – They do not have emergency wildlife removal or trapping verbiage in their contract, we gave our trapping price of $465/ and emergency removal 1 trip at $375. Trapping can stop once target animal(s) are removed. Multiple animals, no catches but still present, or population control is 7 -trip series with trapping assurance. If we determine the animal is gone or has left we can stop BUT if it returns with in 30days we go back as a call back if we charge the $465.
Upon arrival – Use the black phone and call *611 ask for Manager/Director and let them know you are there. These phones are typically located on a wall near the entrances.
After service - call again and meet with Manager/Director- get their signature on the work order. Document service expectations/limiting factors/if exclusion is needed and who agreed to animal removal service. Quote Exclusion as needed
Follow-up trap checks - Use the black phone and call *611 ask for Manager/Director and let them know you are there. No signature needed unless animal captured, service change is needed or ending the service for any reason. In states where legal, it is acceptable for the store manager or assigned person to check traps if agreed upon. If store is checking the traps, detailed work order must be filed out for each day and include the name of who checked the traps.
*We cannot charge emergency fee and full trapping fee but we can increase to trapping cost, this has already been flagged by Meijer and fees removed.
